FAQ (frequently asked questions)

How do I sign up for my first shift?

Once you complete the application process, you will be redirected to our scheduling platform – Better Impact. Simply create an account and log in. You’ll then be able to sign up for the intro session or first shift in the department of your choosing.

What happens if I sign up for a shift and then cannot make it?

If your shift is more than 72 hrs away, please log into your Better Impact Account, click on the blue ‘Schedule’ tab and remove the shift. If your shift is less than 72 hrs away, please notify the volunteer department 905-637-4446 x226.

When can I volunteer?

Our hours of operation are:

  1. ReStore: Monday-Saturday between 9:00am and 6:00pm. There are 3 shift times available for you to choose from.
  2. Construction: Tuesday-Saturday, typically from 8:30am to 4:00pm.
  3. Office/Administrative: Some positions offer flexible scheduling, though most of the activity in the office happens Monday-Friday between 9:00 am and 5:00 pm.

Do I need experience to volunteer in construction or any other specific roles?

Do I need experience to volunteer in construction or any other specific roles?

What other volunteer opportunities are available other than construction?

What other volunteer opportunities are available other than construction?

I am under 16, how can I volunteer or help?

I am under 16, how can I volunteer or help?

I would like to volunteer with a friend/family member. Is that okay? How do I do it?

I would like to volunteer with a friend/family member. Is that okay? How do I do it?

I forgot my username and password, what do I do now?

I forgot my username and password, what do I do now?

What will my first day be like?

Do you provide Personal Protective Equipment or tools for volunteers?

Do you provide Personal Protective Equipment or tools for volunteers?

I would like to volunteer with a team of my colleagues or with a community group. Who do I contact to arrange this?

I would like to volunteer with a team of my colleagues or with a community group. Who do I contact to arrange this?