FAQ (frequently asked questions)

VOLUNTEER: How do I sign up for my first shift?

Once you complete the application process, you will be redirected to our scheduling platform – Better Impact. Simply create an account and log in. You’ll then be able to sign up for the intro session or first shift in the department of your choosing.

VOLUNTEER: What happens if I sign up for a shift and then cannot make it?

If your shift is more than 72 hrs away, please log into your Better Impact Account, click on the blue ‘Schedule’ tab and remove the shift. If your shift is less than 72 hrs away, please notify the volunteer department 905-637-4446 x226.

VOLUNTEER: When can I volunteer?

Our hours of operation are:

  1. ReStore: Monday-Saturday between 9:00am and 6:00pm. There are 3 shift times available for you to choose from.
  2. Construction: Tuesday-Saturday, typically from 8:30am to 4:00pm.
  3. Office/Administrative: Some positions offer flexible scheduling, though most of the activity in the office happens Monday-Friday between 9:00 am and 5:00 pm.

VOLUNTEER: Do I need experience to volunteer in construction or any other specific roles?

No experience is necessary to volunteer on our construction sites or in any other specific roles. However, some special projects in our departments do require special skills that we look for when recruiting for those roles (eg. skilled trades).

VOLUNTEER: What other volunteer opportunities are available other than construction?

Don’t want to lift a hammer to help? No problem! We have lots of volunteer opportunities in our ReStores, as well as in our offices. For a full list of opportunities, click here.

VOLUNTEER: I am under 16, how can I volunteer or help?

Under 16 years old but still want to help Habitat build homes for families in need? Click here to learn how you can host your own event or become an ambassador of our brand and raise awareness of the cause.

VOLUNTEER: I would like to volunteer with a friend/family member. Is that okay? How do I do it?

Absolutely! As long as both you and your friend/family member are over 16, you can create an account here.

VOLUNTEER: I forgot my username and password, what do I do now?

No problem! Send us an email at vol@habitathm.ca, and we will reset your password for you.

VOLUNTEER: What will my first day be like?

Your first day as a volunteer at Habitat is going to be great! If you’re volunteering in our offices, you’ll need to check in at our reception desk when you arrive. If you’re volunteering in our ReStores or on our construction sites, you’ll follow the signs to meet up with a member of our team. They will get you oriented and set up with any personal protective equipment (PPE) you may need. We’ll then introduce you to the team member you’ll be working with to get you trained and started on your first task in no time.

VOLUNTEER: Do you provide Personal Protective Equipment or tools for volunteers?

Yes, we do. CSA-approved steel-toed boots are mandatory in our ReStores and on our construction sites. We have boots for you to borrow during your shift – just make sure you bring your own socks!

VOLUNTEER: I would like to volunteer with a team of my colleagues or with a community group. Who do I contact to arrange this?

Habitat for Humanity has many opportunities for corporate and community groups. Click here to learn more.

RESTORE: How do I schedule a Free Kitchen Removal?

Are you getting ready to start a kitchen renovation, and unsure what to do about the removal of your kitchen? Would you like to make money from the removal of your kitchen? The Kitchen Salvage Program through Habitat for Humanity has a team of expertly trained volunteers to help you through this process, free of charge, and receive a tax receipt for the donation!


If you would like us to remove your kitchen for you, free of charge, click here to fill out our salvage form. If your cabinetry is already disassembled and ready for pickup, click here to fill out our pickup form.

RESTORE: How do I schedule a FREE pickup of items from my home or place of business?

Habitat offers FREE pickup of donations from your garage, driveway or moving room. Click here to fill out the form today and schedule your pickup.

RESTORE: How can I get my donations removed from my home or place of business?

Want to donate but unable to get your items outside? Let us do all the heavy lifting* with our NEW In-Home Donation Pickup Program! You’ll get a charitable tax receipt for any donation valued at $100 or more without breaking a sweat. Click here to fill out our form and schedule your pickup. (*Some restrictions apply. Ask our team for details.)

RESTORE: What is the ReStore?

Your source for quality new and gently-used household and renovation materials. Shopping at a Habitat ReStore is a socially conscious decision as funds generated are used to build Habitat homes for local families in need. Click here to learn more.